Car Finance Claims: Mis Sold Car Finance Compensation Refund

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Are you eligible?

You could have a finance claim if any of these apply to you:

Commissions

You didn’t know the broker or dealer would get a commission for your deal.

Interest rate

You didn’t know they could set or adjust the interest rate on your deal.

Finance terms

The terms of your agreement weren’t clearly explained to you.

Duress

You felt pressure to agree to the deal.

Fees & charges

All the fees and charges weren’t explained to you upfront.

You do not need to use a claims management company to make a claim; you can do this yourself for free by contacting the car dealership or finance provider and if that is not successful you can complain to the Financial Ombudsman Service. We may receive a fee for introducing you to a third party/panel solicitor, this does not affect any compensation you may receive. 

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How it works

Step 1

Find your Agreements

Discover potential finance claims quickly using our historic finance claim calculator. We can locate claims going all the way back to 2007. It’s free, takes just two minutes, and provides instant results if a finance claim is identified.

Step 2

Let us handle it

Once you’ve shared a few key details, a dedicated team of legal professionals will carefully prepare and submit your finance claim, managing the whole process for start to finish.

Step 3

The finish line

After securing the best possible compensation package for your finance claim, our working partners will make sure your paid out to your chosen bank account.

Latest FCA news

Extension to motor finance complaint handling pause confirmed

The Financial Conduct Authority has extended the pause to the deadline for motor finance firms to provide a final response to customer complaints regarding discretionary commission arrangements until 4 December 2025. Click read more for more information. 

Read more

FAQs

Which lenders can I make a mis-sold finance claim against?

We currently have active claims in progress against a broad range of lenders, including Black Horse Ltd, Volkswagen Financial Services (UK) Ltd, FirstRand Bank Ltd (London Branch), BMW Financial Services (GB) Ltd, Santander Consumer (UK) PLC, RCI Financial Services Ltd, Vauxhall Finance PLC, Close Brothers Ltd, PSA Finance UK Ltd, FCE Bank PLC, Mercedes-Benz Financial Services UK Ltd, CA Auto Finance UK Ltd, Clydesdale Financial Services Ltd, Blue Motor Finance Ltd, NIIB Group Ltd, Toyota Financial Services (UK) PLC, Moneybarn No. 1 Ltd, Hyundai Capital UK Ltd, and Startline Motor Finance Ltd. If you’ve had an agreement with any of these lenders, you may be entitled to compensation.

How far back can I make a finance claim?

You have 6 years from the start of your agreement to make a claim, or 3 years from when you became aware of your right to complain. The 6-year period starts from the payment of commission, which is the beginning of your agreement. If your agreement is older, you can still claim if you only found out about your right to complain in the last 3 years. However, it's unlikely you'll be able to claim for agreements that ended before 2007.

Which car makers can I make a mis-sold finance claim against?

Many of the claims will be against the banks or lenders who have agreements with the car makers. However, you can claim against any car make, and we have settled cases against well-known car companies such as BMW, Audi, Mini, VW Volkswagen, Kia, and Toyota.

What criteria must I meet to make a claim?

Your lender must have failed to disclose the commission details on your agreement(s). If your finance details were inadequately explained or you faced higher interest rates due to commissions, you could be eligible for £1,000s.

Can I make a claim for fixed commissions?

Yes, you can potentially make a claim if you were not informed about fixed commissions on your car finance agreement. Under updated regulations and recent court rulings, car dealerships and finance providers are required to disclose any commissions they receive when arranging finance deals, as these commissions can influence the terms of the agreement, such as the interest rate or monthly payments.

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Reclaim247.co.uk is a trading style of Claimsline Group Ltd, registered in England and Wales, Company registration number 09071409. Registered Office: C/O Burton Varley Ltd, Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. VAT registration number 199616255. Registered with the Information Commissioner's Office; registration number ZA059156.

Where the service is offered at No win no Fee this means that a customer will typically pay 30% + VAT 36% including VAT of any amount recovered by a panel solicitor although this will be subject to your individual circumstances and the actual fee may be less than this, but it will never be more. A cancellation fee may be charged by a third party/panel solicitor if you cancel outside the cooling off period.

You can find our terms of use, privacy policy and our cookie policy here. Claimsline Group Ltd is a claims management company. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor.

*£5,492.10 is the figure disclosed to Bott & Co Solicitors by Black Horse

*£4,478.46 is the figure disclosed to Bott & Co Solicitors by Motonovo

*£2,449.65 is the figure disclosed to Bott & Co Solicitors by Close Brothers

**Roughly 90 per cent of new cars and 50% of used cars (https://www.autotrader.co.uk/content/news/mis-sold-car-finance-claims) You can find our terms of use, privacy policy and our cookie policy here.

***Average compensation of £1,600 source Bott & co (https://www.bottonline.co.uk/mis-sold-car-finance-claims) Representing thousands of clients, they have successfully won over 90% of mis-sold car finance claims that have gone to trial since January 2022, with the average pay out over £1,600 in compensation.

Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority (FRN:831196). Claimsline Group is a claims management company and only undertakes marketing activities which comply with Solicitors Regulation Authority Code of Conduct 2011 (in particular, Chapter 8 - Publicity). Regulatory information.