Car Finance Claims: Mis Sold Car Finance Compensation Refund

Have you been
mis-sold?
Have you been
mis-sold?

If you purchased a car, van, or motorbike on PCP or Hire Purchase PCP or Hire Purchase between 2007 and 2021, you could be due thousands back in compensation.

100% no win, no fee*· Instant claim checks · Expert support when you need it · Average compensation of £1,600***

Secure Your Refund: undefined Car Finance Claims

Thousands of drivers have reported being overcharged and mis-sold by undefined car finance to the Financial Conduct Authority (FCA). This has led to a significant review, revealing widespread issues. If you’ve taken a finance deal with undefined and think you have been mis-sold, you might be entitled to a refund. Start your undefined car finance claim today and reclaim what’s rightfully yours.

Widespread mis-selling

Undisclosed commissions and conflicts of interest have led to mis-selling in car finance agreements.

Inflated rates

Discretionary commission models allowed brokers to inflate interest rates for their own gain.

Blind spots

Drivers lacked clarity on how commissions affected their loan costs, and were often unaware of the financial implications. 

In the realm of financial justice, procrastination is the enemy. If you suspect your car finance was mis-sold, the time to act is now.

Martin Lewis, MoneySavingExpert.com

Can I claim?

Get an instant answer about whether you can claim and how much you may be able to claim.

1

Your details

Add your personal details like name, date of birth and address.

2

Results

By using a credit check platform we can validate car finance agreements identified by yourself that may be claimable

3

START CLAIM

You decide if you’d like us to help to get your claim started.

Making a claim

You’ve got the green light

If you have been mis-sold, you’ve been in the dark for long enough. It’s why we’ve done everything to make claiming as simple and straightforward as possible. No complex forms, no legal jargon — just a clear road to potentially getting money back in your pocket.

Start immediately

Our free, easy-to-navigate claims tool instantly determines if you're eligible to make a claim. With no obligation to proceed, what’s the harm in trying?

NO BACKSEAT DRIVERS

You don’t need another voice in your ear but, if you need a hand, our team of friendly claims handlers are here to help, 24/7.

Fair’s fair

Peace of mind is priceless. That's why are partners operate on a "no win, no fee*" basis — if you don't reclaim, you don't owe a penny.

WHAT HAPPENS WHEN
I START A CLAIM?

We’ll give you an instant answer about whether you can claim and how much you may be able to claim. If you decide that you’d like to move forwards, here’s what happens next.

  • Day 1-2

    MAIL YOUR LENDER

    A letter will be drafted by your solicitor and dispatched to your lender, outlining the details of your mis-sold claim.

  • Day 14

    YOUR LENDER SHOULD HAVE REPLIED

    Two weeks in, your lender should have acknowledged your claim. If there's silence, a letter will be sent to chase up.

  • Week 8

    YOUR LENDER MAY REPLY

    Your complaint can be paused until the FCA finishes its investigation, currently the FCA has set a deadline of December 2025 for firms to handle DCA complaints.

  • May 2025

    the FCA releases its findings

    The FCA originally expected to report on the findings of its investigation on 25 September 2024, but now they are intending to set out the next steps in May 2025

Ready to get started?

When Martin Lewis tells you to do something, you do it.

Faqs

You can self-represent and approach the lender directly, go to the Financial Ombudsman Service (FOS), OR you can submit a claim with ourselves and our working partners and we’ll do all the legwork for you. Operating on a No-win-No-fee basis. This means it costs you nothing upfront to join. If your claim is successful, a pre-agreed percentage will be taken as a fee. If your claim is not win successful, you won’t pay a penny.

Anyone who entered a car finance agreement (such as PCP or HP) that was not sold transparently, where terms, commissions, and costs were not fully disclosed, or where the product was unsuitable for their needs, may be eligible. This includes agreements signed before certain regulatory changes were implemented by the FCA in January 2021.

The amount you can reclaim depends on a number of factors, including the size of your loan, the terms of your agreement and how much you were overcharged — be it through undisclosed commissions or inflated interest rates. On average, compensation comes to £1,600. In some cases, that has risen to over £3,000.

A Discretionary Commission Arrangement is when the amount of commission a car dealer or broker receives directly links to the interest rate of the car finance agreement they sell. In other words, the higher the interest rate they convince the customer to agree to, the higher their commission. This practice was banned by the FCA on 28 January 2021 to prevent financial incentives from influencing the cost of loans for consumers.

Reclaim247.co.uk is a trading style of Claimsline Group Ltd, registered in England and Wales, Company registration number 09071409. Registered Office: C/O Burton Varley Ltd, Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. VAT registration number 199616255. Registered with the Information Commissioner's Office; registration number ZA059156.

Where the service is offered at No win no Fee this means that a customer will typically pay 30% + VAT 36% including VAT of any amount recovered by a panel solicitor although this will be subject to your individual circumstances and the actual fee may be less than this, but it will never be more. A cancellation fee may be charged by a third party/panel solicitor if you cancel outside the cooling off period.

You do not need to use a claims management company to make a claim; you can do this yourself for free by contacting the car dealership or finance provider and if that is not successful you can complain to the Financial Ombudsman Service. We may receive a fee for introducing you to a third party/panel solicitor, this does not affect any compensation you may receive.

You can find our terms of use, privacy policy and our cookie policy here. Claimsline Group Ltd is a claims management company. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor.

*£5,492.10 is the figure disclosed to Bott & Co Solicitors by Black Horse

*£4,478.46 is the figure disclosed to Bott & Co Solicitors by Motonovo

*£2,449.65 is the figure disclosed to Bott & Co Solicitors by Close Brothers

**Roughly 90 per cent of new cars and 50% of used cars (https://www.autotrader.co.uk/content/news/mis-sold-car-finance-claims) You can find our terms of use, privacy policy and our cookie policy here.

***Average compensation of £1,600 source Bott & co (https://www.bottonline.co.uk/mis-sold-car-finance-pcp-claims) Representing thousands of clients, they have successfully won over 90% of mis-sold car finance claims that have gone to trial since January 2022, with the average pay out over £1,600 in compensation.

Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority (FRN:831196). Claimsline Group is a claims management company and only undertakes marketing activities which comply with Solicitors Regulation Authority Code of Conduct 2011 (in particular, Chapter 8 - Publicity). Regulatory information.