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Shannon Smith O'Connell - Operations Director

Shannon Smith O'Connell is the Operations Director at  Reclaim247, a specialized company within the Claimsline Group, focused on helping consumers reclaim money lost due to mis-sold car finance agreements, where she leads compliance, team development, and business strategy. Her expertise spans customer service, objection handling, media relations, operations management, sales, deal closure, and sales strategy. With extensive experience in operations and sales from her time at Clickdrive Media Ltd, Shannon has been instrumental in shaping Claimsline’s mission to provide better accident management for motorists. Outside of work, she is a dedicated wife, and new mom, and enjoys spending time with her dog.

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Reclaim247.co.uk is a trading style of Claimsline Group Ltd, registered in England and Wales, Company registration number 09071409. Registered Office: C/O Burton Varley Ltd, Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. VAT registration number 199616255. Registered with the Information Commissioner's Office; registration number ZA059156.

Where the service is offered at No win no Fee this means that a customer will typically pay 30% + VAT 36% including VAT of any amount recovered by a panel solicitor although this will be subject to your individual circumstances and the actual fee may be less than this, but it will never be more. A cancellation fee may be charged by a third party/panel solicitor if you cancel outside the cooling off period.

You do not need to use a claims management company to make a claim; you can do this yourself for free by contacting the car dealership or finance provider and if that is not successful you can complain to the Financial Ombudsman Service. We may receive a fee for introducing you to a third party/panel solicitor, this does not affect any compensation you may receive.

You can find our terms of use, privacy policy and our cookie policy here. Claimsline Group Ltd is a claims management company. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor.

**Roughly 90 per cent of new cars and 50% of used cars (https://www.autotrader.co.uk/content/news/mis-sold-car-finance-claims) You can find our terms of use, privacy policy and our cookie policy here.

***Since January 2022, our panel of solicitors has successfully represented thousands of clients in mis-sold car finance claims, achieving a success rate of over 90% in cases that have gone to trial. The average compensation awarded to clients is over £1,600.

Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority (FRN:831196). Claimsline Group is a claims management company and only undertakes marketing activities which comply with Solicitors Regulation Authority Code of Conduct 2011 (in particular, Chapter 8 - Publicity). Regulatory information.